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We are pleased to offer our Refund Policy in addition to your statutory rights.Titanium is a metal that is 100% anti-rust and anti-tarnish, which makes it very easy to mantain and care for. Please allow up to 5 working days for this process to complete.

Only upon signed receipt of goods will Obsessions of Weybridge assume responsibility to process any refunds or exchanges.Īny amount due will be refunded back onto the debit/credit card originally used. Please note that you will be required to cover the cost of postage if you choose to return an item and it remains your responsibility to send any parcels so that they are signed for upon receipt by Obsessions of Weybridge.

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buy one get one free or buy one get another item at a reduced price) you must return the free or reduced price items for us to process an exchange or refund.

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Instructions on how to return the item will be emailed to you within the next 24 hours.įor combination purchases (e.g.

Advise the reason for the refund request in the comments box.

Select 'Request a Refund' and choose the order number for the item that you wish to return (for your order number please check your delivery note).

Items purchased from our website may be refunded providing that you request this within 16 days from the date of dispatch and the item is “unworn” and in “re-saleable” condition (for your dispatch date please check your 'Dispatch Confirmation' email). We are pleased to offer our Exchange Policy in addition to your statutory rights. This means that we cannot provide exchanges or refunds on items that have been specially altered or personalised for you in any way.

Personalised Jewellery - We are unable to offer exchanges or refunds on personalised jewellery orders.

This exclusion is in the interest of hygiene and for the protection of all our customers. This exclusion arises from a Health and Safety consideration and to prevent the spread of infections.

Pierced Jewellery - In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy.

Please note that exchanges can only be processed with a copy of 'Your Receipt' - we cannot accept delivery notes. Please take the ”unworn” and “re-saleable” item and a copy of 'Your Receipt' to our store where one of our Sales Advisors will gladly exchange the item to the same value or higher (if you choose to pay the difference), subject to availability. Unfortunately, an exchange cannot be processed by post. Items purchased from our website may be exchanged within 16 days from the date of order by visiting our store (the date of your order will be found on 'Your Receipt', which is emailed to you after your completed order is received by us). Please ensure to contact us within 30 days if you wish to claim any losses as after this time we will not be able to process any claim. Please do get in touch with us if you think that this may be the case with your order. Despite our packages being sent securely, on rare occasions an item may go missing in transit.

Obsessions of Weybridge will not deliver to your neighbours and will not leave goods in a safe place outside of your property. Obsessions of Weybridge will only deliver to your address and will require a signature. We will do our absolute best to meet the stated delivery times but they cannot be guaranteed - this is subject to stock and courier availability and external factors beyond our control. For personalised items, and for orders placed on a Friday or over the weekend, or due to public holidays these orders will be sent on the following Monday or on next working day excluding Fridays. Obsessions of Weybridge will always strive to send your purchases as soon as is possible whilst ensuring that they have been perfectly created and finished which does take time so please be patient. This will often be the next working day however all handmade or hand-finished pieces can have a lead time of up to three weeks. When you receive your shipping email you will know that your order is on its way to you. Obsessions of Weybridge will only ship within the United Kingdom which includes UK mainland and UK non-mainland destinations. Obsessions of Weybridge only deliver your goods using a trackable delivery service and a signature will always be required upon delivery this service is charged at £6.50 for UK Mainland and £10 for UK Non Mainland.